FAQs 2021-03-25T18:43:42+00:00


Q: Do you sell at retail?

A: Sorry my dear, we only wholesale, if you just want to buy individually, please give us your address, the local dealers near you will be recommended.

Q: Are you trading company or manufacturer?

A: We are manufacturer. We offer factory direct price

Q: What are your terms of payment?

A: We accept Paypal, Visa, Western Union or T/T before Production.

If you have another question, please feel free to contact us.

Q: Do you provide sample for test?

A: Yes, we provide sample but the cost for sample and shipping fees should be borne by buyers.

Q: Can you do OEM / ODM for customers?

A: we provide full OEM & ODM service, Logo printed, carton box design, Our engineer can design the OSD Menu as your request. Welcome to do OEM.If any further problem, welcome to contact us. Thanks for your interest.

Q: How long to prepare the samples?

A: About 1-3 days.

Q: How long I could receive the products?

A: The lead time usually is 3-15 working days after payment. OEM will be longer according to the quantity. The delivery would be within 3-15 days after the shipment.

Q. How to operate your IP Video Intercom?

A. We have a detailed user manual in English; you can also consult our sales staff.

Q: How long is the warranty?

A: All goods have been checked before dispatch. Warranty for 3 Years.

Q: Can you offer lower the price?

A: As the price, what you pay, what you gain. And it also depends on your order quantities. The more you buy, the better price you will get.

Q: When will you ship my order?

A: Ordinary, once we get confirmation for payment, we will ship the order within 2-7 days depending on the quantity.

Q: Can the Face Recognition Access control work with Turnstile?

A: Of cause yes,our Face Recognition Access control support Wiegand 26 bit and 34 bit.It is easy to connect to the Turnstile.

Q: Do you have any technical support if we want to integrate to our platform or software?

A: We are appreciated to support client for integrating our Face recognition device.We can give SDK,HTTP,and MQTT file for integration.

Warmly welcome to visit our factory!

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